Service operations · live

Hospitals don't stop. Neither does the equipment that keeps them running.

Vida is the operating layer clinical teams use to dispatch technicians, audit asset lifecycles, and resolve equipment failures before the OR notices.

Uptime · 99.99%ISO 13485 aligned500+ hospitals

Trusted by clinical teams managing ~10,000 critical assets

SahyadriDeccanGovt. Medical CollegeMirajKolhapur Cancer CentreAttharvTalegaonLions ClubPoona EyeIcon HospitalLatur
ISO 13485 : 2016NABH compliantSOC 2 · in progressCDSCO recognisedGDPR · regional residencyEdge-deployed inferenceHIPAA-aligned workflowsImmutable audit ledger
01 / The problem

Downtime is silent. Until a procedure stops. Then it's the loudest thing in the building.

$0/ hr

Median revenue loss from a single OR room going dark on a sterilizer fault.

Source · Becker's Hospital Review, 2024

0%

Of equipment service calls are avoidable — caught earlier with the right triage.

Source · Vida ticket data, n=12,840

Equipment bay
Equipment bay · 03:47 AM
02 / Workflow

Three steps. Measured to the minute.

Every Vida deployment runs on the same three-step protocol — because the audit trail your compliance officer signs is only as defensible as the workflow that produced it.

01Report

A failure becomes a ticket — before it becomes a procedure delay.

Clinical staff open a request with guided triage. Vida captures the equipment, the symptom, the urgency, and the people on shift — in one pass.

  • Guided triage routes 1 in 4 requests away from a truck-roll.
  • Asset, symptom, urgency captured at intake — no back-and-forth.
  • Notifications sync to biomed, CSSD lead, and the on-shift staff.
Hospital staff capturing equipment failure
02Dispatch

The right technician routed to the right machine — automatically.

Vida matches the ticket to the technician certified on that class with parts in stock and the shortest route. SLA timers start on assignment.

  • Matched by certification class, parts availability, and proximity.
  • SLA clock starts on assignment, auto-escalates near breach.
  • ETA + technician profile pushed to the hospital instantly.
ETA38m · 12.4 km

Destination

St. Mary's General

Field tech

Rahul · tier-2

05km10km
03Resolve

Closed-loop service, with an audit trail leadership can defend.

Parts logged, hours logged, sign-off captured. The maintenance record updates the machine’s lifecycle — visible to procurement, biomed, and the compliance officer.

  • Parts, hours, and sign-off captured against the asset record.
  • Audit-grade trail exports as a single defensible packet.
  • Next PM auto-scheduled based on usage + manufacturer cadence.
Restored equipment with status indicator
03 / The platform

One system. Four surfaces. Same source of truth.

Vida isn't a dashboard. It's the spine for every stakeholder in the service chain — from the staff who report a fault to the auditor who reads the final packet.

vida.app / ticketslive

Tickets

12 open · 3 sla-watch · 24h window

AllOpenSLA-watchResolved
  • TKT-4192Sterilizer ST-200 · CSSD38mEn route
  • TKT-4193Anesthesia A-12 · OR-312mOpen
  • TKT-4189Autoclave AC-04 · CSSD—Resolved
  • TKT-4187Washer-Disinfector · CSSD2dPending parts
  • TKT-4185Bedside monitor · ICU-A—Resolved

CSSD · 12 open · 3 SLA-watch

Status auto-syncs across the technician app, the hospital dashboard, and the auditor’s read-only view.

  • One record, every stakeholder.
  • Audit-grade trail, exported in one click.
  • Offline-capable mobile app for technicians.
04 / Outcomes

Measured outcomes, not marketing claims.

Every figure on this page comes from operational data across our hospital network. Sample sizes, time windows, and sources are stated in the open.

010%

Downtime reduced.

Equipment back online faster — dispatch automation and pre-arrival triage compress the median resolution window.

Source · n=243 hospitals · 12-month aggregate

Before
48h
After
12h
020%

Service calls cut.

Guided self-diagnosis routes preventable incidents away from a truck-roll. Fewer calls; same coverage.

Source · Vida ticket data · 2024–2025

JANFEBMARAPRMAYJUN
030%

Operational visibility.

Every ticket, every technician, every asset — one source of truth, visible to the people who need it.

Source · Real-time platform telemetry

  • TKT-4192En route
  • TKT-4193Open
  • TKT-4189Resolved
04ISO 13485

Audit-ready, every shift.

Maintenance logs, calibration records, and parts traceability exported as a single defensible packet.

Source · Aligned with ISO 13485:2016 service docs

  • Maintenance logs
  • Calibration records
  • Parts traceability
  • Sign-off + audit export
Head of CSSD at a partner hospital
Field study · Q1 2026
05 / In the field

“We used to discover a sterilizer was down when the OR called. Now we discover it before they do.”

PR

Priya Ramanathan

Head of CSSD · St. Mary's General

Trust & compliance

Built for the people who have to defend the record.

Hospitals don't buy systems on features. They buy on whether the system holds up the day an auditor walks in. Vida is engineered for that day.

06.1

Compliance, by design.

ISO 13485 service-management aligned.

Every workflow — from intake to closure — produces the documentation a Notified Body asks for, in the order they ask for it.

06.2

Auditable to the line.

Immutable maintenance ledger.

Every status change, every parts movement, every technician sign-off is timestamped, signed, and exportable as a single defensible packet.

06.3

Security for clinical data.

Role-based access · region-aware residency.

Patient data is never the subject. Equipment, asset, and personnel records are scoped by role, with data residency by region.

ISO 13485 : 2016GDPR · region-awareSOC 2 · in progressAudit-trail · immutable
07 / Next step

See your fleet in 5 minutes.

Bring your equipment list. We'll map it to the platform, walk through your service workflows, and have you operational in two weeks.

Request accessTalk on WhatsApp
ISO 1348514-day onboardingQuick ResolutionDedicated support